Product Returns for "Warranty" Determination
SYSTEMS will test the product according to the description of the problem listed on Page 1 of the RMA request form. After evaluation,
Warranty or Out-of-Warranty status will be determined. If the description of the problem is the same as listed on Page 1 of the of the RMA request form,
and the product is under warranty, the product will be repaired/replaced under warranty at no charge and shipped, prepaid, back to the customer.
If the description of the problem is different from the problem listed on Page 1 of the RMA request form, or damaged from delivery, we will contact the customer.
If the product has no identifiable problem, we reserve the right to charge for testing and return delivery. Warranty repairs do not extend the original warranty
period.
No Warranty Credits or Exchanges for:
- Returned items that failed due to an accident, purchaser’s abuse, neglect, or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
- Returned items that failed due to incorrect voltage or improper wiring.
- Returned items that failed due to rain, excessive humidity, corrosive environments, or other contaminants.
- Any item damaged in shipment.
- Any product failure caused by installing or operating a product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
- Returned items with cosmetic defects that do not interfere with product functionality.
- Returned items that are incomplete or defaced.
- Any consumable or standard wear items such as fuses or incandescent lamps.
- Returned items with a different serial number from what was authorized for return.
- Returned items that were special ordered or custom configured.
- Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.
For any product returned to Systems for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted from the credit refund.
All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.
Please take care to pack your return carefully. SYSTEMS is not responsible for damaged, or lost product(s) caused by shipping. Any damage or subsequent failure
of the hardware product related to inappropriate packaging will result in additional charges for the repair of the product.
If the customer desires an expedited method of return, the product will be shipped collect.
Product Returns for "Non-Warranty" Determination
After SYSTEMS’ evaluation, the customer shall be notified of the repair cost. If the description of the problem is different from the problem listed on Page 1
of the RMA request form, or damaged from delivery, we will contact the customer. If the product has no problem that we can identify, we reserve the right to charge
for testing and return delivery. If the customer decides not to have the repair completed, they will be invoiced at the normal shop rate for the evaluation time.
At such time the customer must issue a written confirmation to proceed with the repair(s), agree to cover the costs of the repair and return freight, or authorize
the product to be shipped back as is, at the customer’s expense. Failure to obtain written confirmation within thirty (30) days of notification will result in the
product being returned, as is, at the customer’s expense. Repair work is warranted for ninety (90) days from the date of shipment.